Refund policy

We hope you love your piece from ohd. As a small, independently run brand, we maintain a clear and consistent returns process to ensure every order is handled with care.

How to start a return or exchange:

To request a return or exchange, please email us at contact@ohd.studio within 4 business days of delivery. Include your order number and a brief reason for the request.

If your return is approved, we will provide return instructions.

Once the item is received and inspected, we will issue either store credit or an exchange (subject to availability). Store credit will be provided in the form of a code sent to your email.

Please note that processing begins only after the item has been returned to us and passes inspection.

Before requesting a return or exchange, please review the guidelines below.

Return window

Return or exchange requests must be made within 4 business days of receiving your order.

Store credit or exchange only

We do not offer refunds. Eligible returns are accepted for store credit or exchange only, subject to availability.

Approval required

All returns must be authorized before being sent back. Unapproved returns will not be accepted.

Condition requirements

Items must be returned unworn, unwashed, with all tags attached, and in original packaging. Any signs of wear, scent, washing, or damage will make the item ineligible.

Sale items

Items marked as sale or final sale are not eligible for return or exchange.

Return shipping

Return shipping costs are the responsibility of the customer, including in the case of exchanges, unless the item received was incorrect.

Returned items remain the customer’s responsibility until they are received by us. We recommend using a tracked shipping service.

Exchanges

Exchanges are subject to stock availability. We cannot guarantee replacement sizes or items once a return is initiated.

Faulty or incorrect orders

If you believe your item is faulty or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the issue. All claims are reviewed on a case-by-case basis.

Items showing signs of wear, washing, staining, or damage after delivery are not considered faulty.

If an issue is confirmed, we will make it right.